Refund and Cancellation Policy

Last updated: 2 November 2026. This policy sits alongside our Terms of Service. Where a signed proposal states different terms, the proposal wins.

The principle

You pay for work that has been done. If we have not done it, you should not be paying for it. Everything below is that one idea applied to the usual situations.

Before work begins

If you cancel before we have started — meaning no audit has been written, no structure drafted and no design or code begun — your advance is refunded in full. No deduction, no questions.

After work has begun

Project work is billed in stages. If you cancel mid-project, we settle it like this:

• Stages completed and approved by you are payable in full and are not refundable.
• The stage in progress is charged proportionally for the work actually done, and we will show you what that work is.
• Stages not started are refunded in full.
• Everything paid for is handed over. Design files, code and content for completed stages are yours. We do not keep paid work as leverage.

If we cannot agree on how far the in-progress stage had got, we will give you the files and the working history so you can judge it yourself.

Monthly retainers

Search and marketing retainers are billed monthly in advance and run month to month.

• Either side may cancel with 15 days written notice before the next billing date.
• The current month is not refunded once the work for that month has started, because the hours and the third-party work have already been committed.
• No future month is ever charged after notice.
• On exit you keep the content, the access and the documentation produced during the retainer.

What is never refundable

These are costs we pay to someone else on your behalf, so we cannot return them:

• Domain registration and renewal.
• Hosting, email and SSL purchased in your name.
• Paid plugins, themes, fonts, stock images and software licences.
• Advertising budget already spent with Google, Meta or any other platform.
• Payment gateway fees and bank charges on the original transaction.

Where any of these are involved, the proposal lists them separately from our fees so there is no confusion later.

If we are the problem

If we miss agreed dates without a reason we have told you about, or deliver something materially different from the approved scope and cannot put it right within a reasonable period, you may cancel and we will refund the stage in question in full. We would rather do that than argue about work you are not happy with.

What a refund is not for

To be straightforward about it, a refund does not apply because:

• a search ranking, traffic level or number of enquiries did not reach a figure that was never promised — see section 7 of our Terms;
• work was delayed waiting for content, access or approvals from your side;
• a third-party platform changed its rules, pricing or behaviour;
• someone else edited the site after handover and something stopped working.

In the last case we will still help. It is quoted as new work rather than refunded.

How to request a refund

Email info@webbotx.com with your project name, the invoice number and what you would like refunded. You can also call +91 81301 60306 and we will put the written summary together with you.

• We acknowledge the request within 2 working days.
• We send a written settlement showing what has been completed and what is being returned within 5 working days.
• Once agreed, the refund is processed within 10 working days to the original payment method or by bank transfer.

Disagreements

If you do not accept our settlement, say so and we will talk it through directly before anyone involves anybody else. Unresolved disputes are governed by the laws of India, under the jurisdiction of the courts at Delhi.

Raise something with us →